How a reservation works
When you reserve an experience, payment is taken at that moment. Your reservation is a request until we have checked it with the operator.
We confirm availability within 72 working hours. If the date and time you chose are available, we confirm and the reservation is final. If they are not, we will tell you and offer you an alternative date, or return the full amount. The choice is yours.
What the price includes
Prices shown on this site are per experience, not per person, unless the experience says otherwise. They include Spanish VAT at the rate in force.
Prices vary by season. The figure shown on a listing is the lowest season, which is why it is preceded by «From». The price that applies is the one for the dates you select, and it is shown before you pay.
Unless stated on the experience itself, the price does not include travel to the meeting point, food and drink, harbour or park fees payable locally, or gratuities.
Your details
You need an account to reserve an experience. This is so that your itinerary, your meeting points and your documents live in one private place that only you and your advisor can open.
Please give the name of the lead guest exactly as it appears on their identity document. Some operators, particularly at sea, are required to check it.
Meeting points and timing
The meeting point, the departure time and anything you need to bring are shown in your client area, and in the documents your advisor prepares for you. Times are local to Mallorca.
Please arrive at the time given. Operators work to fixed slots and a late arrival usually shortens the experience rather than delaying it. If you are running late, call us.
Weather and safety
Experiences at sea depend on conditions. An operator may shorten, change the route of, or cancel an activity on safety grounds. That decision belongs to the skipper or guide and is final.
If an experience is cancelled for weather or safety before it begins, you may move it to another date or receive a full refund. See the Refund Policy.
Changes you ask for
Tell us as early as you can. We will always try to move a date rather than lose it. Whether that is possible depends on the operator and on how close to the date you ask. Any difference in season price will be charged or refunded.
Number of guests
The number of guests is part of the reservation. Bringing more people than booked may mean they cannot join, for capacity or insurance reasons. Tell us in advance and we will arrange it if it can be arranged.
Behaviour
Operators may refuse to carry a guest who is intoxicated, or whose behaviour puts others at risk. In that case no refund is due.
If something goes wrong
Speak to us. Your advisor’s contact details are in your client area, and we answer on WhatsApp at +34 613 069 559. Problems are almost always easier to solve on the day than afterwards.