Last updated 10 September 2026
Who does what
Mallorca G.O.A.T. is an intermediary. We select the experiences, we handle the search and the reservation, and we stay with you through it. The activity itself is carried out by an independent local provider, who is responsible for running it and for its own conditions. How we work sets this out in full.
How a reservation works
When you reserve an experience, the amount you pay at that moment is our intermediation and management fee. It is shown before you confirm. The rest of the price of the experience is paid directly to the provider.
Your reservation is a request until we have checked it with the provider. We confirm availability within 72 working hours. If the date and time you chose are available, we confirm and send you everything you need, including how and when to pay the provider. If they are not, we will tell you and offer you an alternative date, or return what you paid us. The choice is yours.
What you pay, and to whom
There are two amounts, and they are separate.
- To Mallorca G.O.A.T. Our intermediation and management fee, paid on this site when you reserve. It includes Spanish VAT at the rate in force.
- To the provider. The remaining amount of the experience, paid directly to them, under the conditions and the instructions given in your confirmation. The provider sets that price and invoices it under its own terms.
The total price of the experience and the part payable to us are both shown before you complete the reservation.
What the price includes
Prices shown on this site are per experience, not per person, unless the experience says otherwise.
Prices vary by season. The figure shown on a listing is the lowest season, which is why it is preceded by «From». The price that applies is the one for the dates you select, and it is shown before you pay.
Unless stated on the experience itself, the price does not include travel to the meeting point, food and drink, harbour or park fees payable locally, or gratuities.
Your details
You need an account to reserve an experience. This is so that your itinerary, your meeting points and your documents live in one private place that only you and your advisor can open.
Please give the name of the lead guest exactly as it appears on their identity document. Some providers, particularly at sea, are required to check it.
Meeting points and timing
The meeting point, the departure time and anything you need to bring are shown in your client area, and in the documents your advisor prepares for you. Times are local to Mallorca.
Please arrive at the time given. Providers work to fixed slots and a late arrival usually shortens the experience rather than delaying it. If you are running late, call us.
Weather and safety
Experiences at sea depend on conditions. A provider may shorten, change the route of, or cancel an activity on safety grounds. That decision belongs to the skipper or guide and is final.
If an experience is cancelled for weather or safety before it begins, you may move it to another date or ask for a refund. What is returned, and by whom, follows the split above: we return what you paid us, and any amount already paid to the provider is dealt with under the provider’s own conditions. We will help you with that. See the Refund Policy.
Conditions set by the provider
Each provider sets its own conditions for the activity it runs: schedules, availability, minimum ages and other requirements, what happens if you cancel, and how the amount payable to them is collected. Those conditions are shown during the reservation or in the confirmation we send you, and they apply alongside this policy.
Changes you ask for
Tell us as early as you can. We will always try to move a date rather than lose it. Whether that is possible depends on the provider and on how close to the date you ask. Any difference in season price will be charged or refunded.
Number of guests
The number of guests is part of the reservation. Bringing more people than booked may mean they cannot join, for capacity or insurance reasons. Tell us in advance and we will arrange it if it can be arranged.
Behaviour
Providers may refuse to carry a guest who is intoxicated, or whose behaviour puts others at risk. In that case no refund is due.
If something goes wrong
Speak to us. Your advisor’s contact details are in your client area, and we answer on WhatsApp at +34 613 069 559. Problems are almost always easier to solve on the day than afterwards.
Where the difficulty is with the activity itself, the provider is responsible for it. That does not leave you on your own: we made the introduction, and we will help you resolve it.